How The System Works, From First Request To Final Report
How The System Works, From First Request To Final Report
How The System Works, From First Request To Final Report
A unified platform to manage all intelligent systems in one place
A unified platform to manage all intelligent systems in one place
A unified platform to manage all your systems in one place
Conversation Agent System
(NWATAI-CHT)
Conversation Agent System
(NWATAI-CHT)
Instant tracking of inquiries and requests
Instant tracking of inquiries and requests
Instant tracking of inquiries and requests
Dashboard to understand results and decisions
Dashboard to understand results and decisions
Dashboard to understand results and decisions
Advanced permissions and data management
Advanced permissions and data management
Advanced permissions and data management
A multi-channel intelligent conversation agent that classifies beneficiary requests and replies instantly in natural language, escalates when needed, and executes tasks like bookings and licenses automatically without human intervention.
A multi-channel intelligent conversation agent that classifies beneficiary requests and replies instantly in natural language, escalates when needed, and executes tasks like bookings and licenses automatically without human intervention.
A multi-channel intelligent agent that classifies beneficiary requests, replies instantly in natural language, escalates when needed, and executes bookings and licenses automatically.
Conversation Agent System
(NWATAI-CHT)
Conversation Management System
(NWATAI-SYS)
Conversation Management System
(NWATAI-SYS)
Interact with the beneficiary intelligently
Interact with the beneficiary intelligently
Interact with the beneficiary intelligently
Understand and classify inquiries
Understand and classify inquiries
Understand and classify inquiries
Execute requests easily
Execute requests easily
Execute requests easily
An intelligent conversation agent that receives beneficiary requests and classifies them, replies in natural language, escalates to the right team when needed, and executes tasks like bookings and license issuance automatically without human intervention.
An intelligent conversation agent that receives beneficiary requests and classifies them, replies in natural language, escalates to the right team when needed, and executes tasks like bookings and license issuance automatically without human intervention.
An intelligent agent that receives and classifies beneficiary requests, replies in natural language, escalates when needed, and executes bookings and license issuance automatically.
Conversation Agent System
(NWATAI-CHT)
Beneficiary Sends A Request
Beneficiary Sends A Request
Beneficiary Sends A Request
The beneficiary reaches out through their preferred channel (website, app, or WhatsApp). The intelligent agent receives the request instantly, understands it, and starts making the decision the beneficiary needs with precision and speed.
The beneficiary reaches out through their preferred channel (website, app, or WhatsApp). The intelligent agent receives the request instantly, understands it, and starts making the decision the beneficiary needs with precision and speed.
The beneficiary reaches out through their preferred channel (website, app, or WhatsApp). The agent receives the request instantly, understands it, & starts making the right decision with precision and speed.
Analysis And Classification
Analysis And Classification
Analysis And Classification
The agent analyzes the request type and the beneficiary's sentiment, classifies it automatically, and routes it to the right workflow per your policies, without human intervention or delay
The agent analyzes the request type and the beneficiary's sentiment, classifies it automatically, and routes it to the right workflow per your policies, without human intervention or delay
Beneficiary
Category
Sentiment
Summary
Created Date
رقم التذكرة
Ticket No.
Ahmad Al-Rashid
Cancellation
Neutral
Beneficiary requested…
PM 5:00 ,12 JAN 2026
TKT-258
Khalid Al-Shehri
Update
Negative
Beneficiary requested…
AM 6:00 ,11 JAN 2026
TKT-257
Osama Al-Dukhail
Appointment
Positive
Beneficiary requested…
AM 8:00 ,10 JAN 2026
TKT-256
Osama Al-Dukhail
Appointment
Positive
Beneficiary requested…
AM 8:00 ,10 JAN 2026
TKT-256
Osama Al-Dukhail
Appointment
Positive
Beneficiary requested…
AM 8:00 ,10 JAN 2026
TKT-256
Khalid Al-Shehri
Change
Negative
Beneficiary requested…
AM 6:00 ,11 JAN 2026
TKT-257
Osama Al-Dukhail
Appointment
Positive
Beneficiary requested…
AM 8:00 ,10 JAN 2026
TKT-256
Osama Al-Dukhail
Appointment
Positive
Beneficiary requested…
AM 8:00 ,10 JAN 2026
TKT-256
AI Summary
AI Summary
The beneficiary requested to cancel one item from their order. The order included a National Day promotion across multiple items, so the price changed. They are asking about the procedure that applies to their case.
The beneficiary requested to cancel one item from their order. The order included a National Day promotion across multiple items, so the price changed. They are asking about the procedure that applies to their case.
The beneficiary requested to cancel one item from their order. The order included a National Day promotion across multiple items, so the price changed. They are asking about the procedure that applies to their case.
Sentiment
Neutral
Neutral
Category
Cancellation
Cancellation
Created Date
PM 5:00 ,12 JAN 2026
PM 5:00 ,12 JAN 2026
(Human-in-the-loop)
AI Suggests, Human Decides
(Human-in-the-loop)
AI Suggests, Human Decides
(Human-in-the-loop)
AI Suggests, Human Decides
More than replies. It executes decisions directly. Book an appointment, cancel a request, update data. Everything runs automatically per your policies, without human intervention.
More than replies. It executes decisions directly. Book an appointment, cancel a request, update data. Everything runs automatically per your policies, without human intervention.
NWATAI Agent
AI Agent
Appointment ready, confirm.
3:47 PM
Confirm Appointment
Doctor
Dr. Bassam Al-Shawaf
Current Appointment
8/2/2026 - 2:00 PM
New Appointment
10/2/2026 - 4:30 PM
Back
Confirm
Q
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Appointment Confirmed
Your appointment is confirmed, here are the details:
Doctor
Dr. Bassam Al-Shawaf
Current Appointment
8/2/2026 - 2:00 PM
New Appointment
10/2/2026 - 4:30 PM
NWATAI Agent
Beneficiary
3:47 PM
I want to cancel today's session
AI Agent
Sure thing, please confirm
3:47 PM
Cancel Appointment
Doctor
Dr. Bassam Al-Shawaf
Current Appointment
8/2/2026 - 2:00 PM
New Appointment
10/2/2026 - 4:30 PM
Back
Cancel
Appointment Confirmed
Your appointment is cancelled, here are the details:
Doctor
Dr. Bassam Al-Shawaf
New Appointment
10/2/2026 - 4:30 PM
تم الغاء الموعد
د. بسام الشواف
الطبيب
8/2/2026 - 2:00 مساء
الموعد
استعراض
العنوان
NWATAI Agent
Beneficiary
I would like to change my Appointment
3:47 PM
Select date
Choose the date that suits you
April 2026
One
two
Tuesday
Wednesday
Thursday
Friday
Saturday
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
Confirm Booking
Review and confirm the appointment details: provider, date, time, and location. Or cancel before confirming
Confirm Order Cancellation
Review the order details, then confirm. The amount will be refunded automatically within 3 to 5 business days
Reschedule Appointment
Compare the current and new appointment details, then confirm. An automatic notification will be sent to recipient
NWATAI Agent
AI Agent
Appointment ready, confirm.
3:47 PM
Confirm Appointment
Doctor
Dr. Bassam Al-Shawaf
Current Appointment
8/2/2026 - 2:00 PM
New Appointment
10/2/2026 - 4:30 PM
Back
Confirm
Q
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Appointment Confirmed
Your appointment is confirmed, here are the details:
Doctor
Dr. Bassam Al-Shawaf
Current Appointment
8/2/2026 - 2:00 PM
New Appointment
10/2/2026 - 4:30 PM
NWATAI Agent
Beneficiary
3:47 PM
I want to cancel today's session
AI Agent
Sure thing, please confirm
3:47 PM
Cancel Appointment
Doctor
Dr. Bassam Al-Shawaf
Current Appointment
8/2/2026 - 2:00 PM
New Appointment
10/2/2026 - 4:30 PM
Back
Cancel
Appointment Confirmed
Your appointment is cancelled, here are the details:
Doctor
Dr. Bassam Al-Shawaf
New Appointment
10/2/2026 - 4:30 PM
تم الغاء الموعد
د. بسام الشواف
الطبيب
8/2/2026 - 2:00 مساء
الموعد
استعراض
العنوان
NWATAI Agent
Beneficiary
I would like to change my Appointment
3:47 PM
Select date
Choose the date that suits you
April 2026
One
two
Tuesday
Wednesday
Thursday
Friday
Saturday
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
Confirm Booking
Review and confirm the appointment details: provider, date, time, and location. Or cancel before confirming
Confirm Order Cancellation
Review the order details, then confirm. The amount will be refunded automatically within 3 to 5 business days
Reschedule Appointment
Compare the current and new appointment details, then confirm. An automatic notification will be sent to recipient
NWATAI Agent
AI Agent
Appointment ready, confirm.
3:47 PM
Confirm Appointment
Doctor
Dr. Bassam Al-Shawaf
Current Appointment
8/2/2026 - 2:00 PM
New Appointment
10/2/2026 - 4:30 PM
Back
Confirm
Q
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Appointment Confirmed
Your appointment is confirmed, here are the details:
Doctor
Dr. Bassam Al-Shawaf
Current Appointment
8/2/2026 - 2:00 PM
New Appointment
10/2/2026 - 4:30 PM
NWATAI Agent
Beneficiary
3:47 PM
I want to cancel today's session
AI Agent
Sure thing, please confirm
3:47 PM
Cancel Appointment
Doctor
Dr. Bassam Al-Shawaf
Current Appointment
8/2/2026 - 2:00 PM
New Appointment
10/2/2026 - 4:30 PM
Back
Cancel
Appointment Confirmed
Your appointment is cancelled, here are the details:
Doctor
Dr. Bassam Al-Shawaf
New Appointment
10/2/2026 - 4:30 PM
تم الغاء الموعد
د. بسام الشواف
الطبيب
8/2/2026 - 2:00 مساء
الموعد
استعراض
العنوان
NWATAI Agent
Beneficiary
I would like to change my Appointment
3:47 PM
Select date
Choose the date that suits you
April 2026
One
two
Tuesday
Wednesday
Thursday
Friday
Saturday
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
Confirm Booking
Review and confirm the appointment details: provider, date, time, and location. Or cancel before confirming
Confirm Order Cancellation
Review the order details, then confirm. The amount will be refunded automatically within 3 to 5 business days
Reschedule Appointment
Compare the current and new appointment details, then confirm. An automatic notification will be sent to recipient
Smart Escalation, Direct Reply
Smart Escalation, Direct Reply
Smart Escalation, Direct Reply
For complex cases beyond the agent's scope, the ticket is escalated to the specialized employee with an AI summary of the ticket for direct reply inside the Conversation Management System (NWATAI-SYS)
For complex cases beyond the agent's scope, the ticket is escalated to the specialized employee with an AI summary of the ticket for direct reply inside the Conversation Management System (NWATAI-SYS)
For complex cases beyond the agent's scope, the ticket is escalated to the specialized employee with an AI summary of the ticket for direct reply inside the Conversation Management System (NWATAI-SYS)
Closing Date
↕
Created Date
↕
Status
Sentiment
Category
Beneficiary
↕
Ticket Number
AM 5:55 ,24 FEB 2026
Enter Conversation
View Details
Escalated
AM 5:55 ,24 FEB 2026
Enter Conversation
View Details
Escalated
AM 5:52 ,24 FEB 2026
Enter Conversation
View Details
Escalated
AM 5:52 ,24 FEB 2026
Enter Conversation
View Details
Escalated
PM 9:29 ,23 FEB 2026
Enter Conversation
View Details
Escalated
PM 10:53 ,20 FEB 2026
Enter Conversation
View Details
Escalated
Sentiment
Neutral
Category
Cancellation
Escalation Date
PM 6:40 ,12 JAN 2026
PM 6:40 ,12 JAN 2026
Created Date
PM 5:00 ,12 JAN 2026
PM 5:00 ,12 JAN 2026
You can enter any escalated chat
You can enter any escalated chat
Comprehensive Periodic Reports
Comprehensive Periodic Reports
Comprehensive Periodic Reports
Full reports on all ticket statuses, classified by category, with sentiment analysis, service evaluation, average response times, and more. Export them now with one click
Full reports on all ticket statuses, classified by category, with sentiment analysis, service evaluation, average response times, and more. Export them now with one click
Full reports on all ticket statuses, classified by category, with sentiment analysis, evaluation, average response times, and more. Export them now with one click
Total Tickets
357
Total Tickets
357
Solution Time
Minutes
2
Solution Time
Minutes
2
Escalated
12
Escalated
12
AI Solving Rate
95%
AI Solving Rate
95%
Beneficiary Sentiment Analysis
Beneficiary Sentiment Analysis
Understand how your beneficiary feels before they tell you, through real-time analysis of every conversation
Understand how your beneficiary feels before they tell you, through real-time analysis of every conversation
Positive
80
Neutral
292
Negative
7
Beneficiary Sentiment Analysis
Understand how your beneficiary feels before they tell you, through real-time analysis of every conversation
Positive
80
Neutral
292
Negative
7
Every Beneficiary, One Screen
A complete operational dashboard. Total tickets, resolved, escalated, average resolution time, and agent performance. Everything from one screen.
100% Hosted Inside Saudi Arabia
Try now, no commitment!
An AI system that resolves your beneficiary tickets, executes their requests, and escalates what matters, quickly, securely, around the clock
100% Hosted Inside Saudi Arabia
Try now, no commitment!
An AI system that resolves your beneficiary tickets, executes their requests, and escalates what matters, quickly, securely, around the clock
100% Hosted Inside Saudi Arabia
Try now, no commitment!
An AI system that resolves your beneficiary tickets, executes their requests, and escalates what matters, quickly, securely, around the clock
INTELLIGENT
EXPERIENCE
Riyadh, Kingdom of Saudi Arabia
© 2026 Nwatai. All rights reserved.
Privacy Policy
info@nwatai.sa
INTELLIGENT
EXPERIENCE
Riyadh, Kingdom of Saudi Arabia
Privacy Policy
© 2026 Nwatai. All rights reserved.